Wherever two or more people come together, there is bound to be conflict. Conflict costs businesses and organisations hundreds of millions of dollars every year. Yet, conflict can be a great factor for organisational success.
This Breakthrough Corporate Training proprietary course will include the following outcomes for your team:
• A comprehensive understanding of the dynamics of conflict and conflict resolution.
• An appreciation of the cost of conflict.
• An understanding of the importance of conflict.
• knowledge on how to use a step by step conflict resolution process to transform conflict disputes.
• A working understanding of the 5 levels of conflict and how to prevent going to levels 4 and 5.
• A set of skills in solution building and finding common ground.
• An understanding of the five main styles of conflict resolution.
• The skills needed to design a conflict transformation agreement.
Part 1
1. The unique benefits and dangers inherent in conflict.
2. The dynamics of conflict – what is conflict? The difference between conflict management, conflict resolution, and conflict transformation.
3. Appreciating what causes conflict.
4. The cost of untransformed conflict.
5. Understanding how and why you respond to conflict the way you do. Patterns and models.
6. Challenging our unhealthy assumptions about conflict.
Part 2
1. Adopting better metaphors for conflict transformation.
2. The 5 levels of conflict.
3. Resolving to transform conflict.
4. The difference between positions and interests.
5. The goals of conflict transformation.
6. Styles and tactics in conflict transformation.
Part 3
1. Steps toward conflict transformation – a guide for transforming conflict.
2. A powerful communication model for transforming conflict.
3. Developing a conflict transformation agreement for (with) your organization.
Training Options
This course is a great course to follow up on Life Languages Communication Breakthrough Course© or The Breakthrough Influential Leader Course©. This course may include actual role-plays or live activations and consulting with customer service, sales teams, etc.
90 Min – 1/2 Day: Selected sessions on transforming conflict in the workplace can be led in 90 minutes. The Transforming Conflict in the Workplace Course© can be led in half a day.
1 Day: The Full Transforming Conflict in the Workplace Course© including part 1,2, and 3. We can offer additional coaching and conflict moderation that is specific to your team.
