Rapport can be the deciding factor between success and failure in your relationships. So, what is rapport? Rapport is the process of establishing and maintaining a relationship of mutual trust and understanding between two or more people.
Rapport is entering someone else’s world so they feel you understand their perspective and needs. We can also say rapport occurs when people communicate in such a way that have mirrored their bodies and words.
If someone is hesitant, closed, uncooperative, and reluctant to communicate with you, it is likely that you have not yet built rapport.Developing a strong sense of rapport with clients or team members ensures you have a high level of trust, confidence and participation.
Taking the time to build rapport with customers and potential customers can contribute to sales and business growth. In fact, we can have an amazing product or service but without rapport we will struggle to connect with people and make sales. Rapport is crucial to the success of any business and while essential for sales, rapport is also vital for in-house employee relationships.
This course helps you and your team move from superficial to real connections with people. Body language and first impressions are vital keys to becoming a highly engaged individual and for building a highly engaging culture. The precious first moments when your team members interact with clients can make or break the possibility of a sale occurring. The residual effects of employees who do not authentically build rapport will result in diminished sales, lower customer service, loss of business, and lower staff morale.
This Breakthrough Corporate Training proprietary course will include the following outcomes for your team:
• Understand authenticity, trust, and establishing a road map for strengthening these qualities.
• Know how to prepare for a stakeholder conversation that will result in rapport being established.
• Know how to make a positive first impression.
• Understand effective communication skills.
• Appreciate the importance of empathy and be able to be empathic with clients.
• Gain a firm grasp of building rapport and developing powerful rapport with clients.
• Gain a deeper understanding of communication, including words, voice, and body language.
• Move from rapport building to advancing in customer service, influencing stakeholders, and/or closing the sale.
This training will ultimately help Leaders and Managers train their teams on how to build rapport and trust. We may also include the three characteristics of great Salespeople and great team members and teaching on why some Salespeople fail and others succeed.
Training Options
This course may include actual role-plays or live activations and consulting with customer service, sales teams, etc.
90 Min – 1/2 Day: Selected sessions on authentically building trust and rapport can be led in 90 minutes. The Authentically Building Trust and Rapport Course© with limited time roleplays can be led in half a day.
1 Day: The complete Authentically Building Trust and Rapport Course©.
